Question 1

Are the scarves refundable?

Accepted Answer

No. All scarves are final sale and non-refundable due to their unique nature.

Question 2

Can I exchange my scarf?

Accepted Answer

No. We do not accept exchanges unless the wrong item was sent or the item arrived damaged.

Question 3

What if my item arrives damaged?

Accepted Answer

Contact us within [insert timeframe] of delivery with photos of the item, packaging, and order information.

Question 4

How long does shipping take?

Accepted Answer

Orders are processed within [insert timeframe]. Delivery time depends on the shipping method and customer location.

Question 5

Are the scarves handmade?

Accepted Answer

[Insert answer only if true. If not handmade, do not claim they are handmade.]

Question 6

How do I care for my scarf?

Accepted Answer

Please follow the care instructions listed on each product page.

Frequently Asked Questions